Got Questions? We Got Answers.

Let us point you the way! 

natural dental care offering natural toothpaste with hydroxyapatite and bamboo toothbrushes and teeth whitening and copper tongue scraper
Are your products vegan?

You betcha. All of our products are 100% vegan and where applicable certified Vegan by Vegan.org.

Are your formulas clean?

Yup. Our products are formulated using natural and organic ingredients that are enamel safe yet effective at whitening teeth and cleansing the mouth of harmful bacteria. Not a weird, scienc-y ingredient in sight. For the full low down check out our ingredients page.

Are your products gluten free?

Our products are made with gluten free ingredients, however they are made in facilities that handle gluten and are therefore not certified GF or recommended for celiacs.

Are your products tested on animals?

Hell no. We’re 100% cruelty free. We only test our products on willing human hamsters. Like Sabrina.

Can I use keeko products when pregnant?

Just to be on the safe side, please consult your doctor if you are pregnant before using any Keeko products.

Are your products registered with the FDA?

Aha. All of our products are voluntarily registered with the FDA. All of our tools (floss, toothbrush, tongue cleaner) are also registered and approved medical devices with the FDA. We are also go through rigorous legal compliance reviews for safe cosmetics under the laws of the European Union for all products, coz’ we’re thoughtful like that.

Where are your products made?

We’ve  scoured all corners of the globe to find the most trustworthy, ethical manufacturers. And we’ve hit the jackpot! Our awesome manufacturers are based in Australia, India, China, Vietnam and the USA.

Who develops Keeko?

We do! In collaboration with a team of crazily clever dentists & chemists and cute little tooth fairies that know their spit. We mean sh*t.

Where is Keeko stocked?

Keeko can be Instore and online at Anthropologie, The Detox Market, Adore Beauty, Verishop, Goop & other locations where next level dental products are sold.

I’m from the media. How do I feature Keeko?

Stop! You’re making us blush. Best to speak to hello@keekooil.com. One of our tooth fairies will help you from there.

How much does shipping cost?

You can check out all the pricing deets over on our Shipping Page.

Where do you ship to?

We ship worldwide except for select countries in the middle east. Please see our shipping policy HERE

What is Keeko’s shipping packaging made out of?

Where possible we use sustainable shipping materials such as boxes, paper infill and biodegradable satchels.

How do I track my order?

Don’t worry, we’ll handle the heavy lifting by emailing you a tracking info 24-48 hours after your order ships.

Can I change my shipping address?

We’ve all been there. To change your address, email contact hello@keekooil.com within 24 hours of placing the order, and hopefully we can sort it out. We cannot redirect or change addresses for orders that have shipped.

What happens if my order is lost in transit?

At checkout you have the option to insure your order with Route. When you select this option you will receive an email with a link to follow the transit of your order & also clear instructions on where to make a claim. Should your order be lost, stolen or damaged in transit you are covered with Route for a full refund or replacement. Orders that do no select this option are not insured and not covered for loss, theft or damage in transit. For this reason we highly recommend you select route insurance at checkout.

How do i file a claim with Route Package Protection?

If you purchases Route package protection at checkout you can file a claim here. You will need to provide the order number and email you used to purchase.

What is your refund & return policy?

You can suss out our refund & return policy here.

I put in the wrong address, can i get a refund?

Sadly no. It is the buyers responsability to make sure they have correctly provided their address. Once the parcel has shipped we are unable to re route or change the address.

How do i make a return?

We offer 30 day FREE returns (AU & US Only) on all our products if you receive it and change your mind or products are faulty.

The product must be returned to us within 30 days of receiving your order unopened and undamaged. We do not refund original shipping costs.

We do not offer refunds for orders sent to incorrect addresses provided by the purchaser. 

To submit a return request please email us with your order number to hello@keekooil.com and we will send you some easy peasy instructions to do that.

What currency will I be charged in?

We’re an Aussie owned and operated company and all prices are shown and charged in AUD. You can select the currency converter at the bottom right of the website to see what the cost would be in your local currency at time of purchase. You also have the option of shopping in USD & EURO. Cha-ching.

Do you offer Afterpay?

Yep! We defs do.

How is Keeko giving back?

We try to give back where possible because kindness really is cool, ya’ll.

We support Seed Mob, Australia’s first Indigenous youth­ led climate change network.

At checkout you will have the option to support this amazing cause with a small donation as well. We match every donation given at checkout!

Tell me more about your recycling program?

We created our own recycling program that is open to anyone in Australia to use! Head over to our recycling page here for more info. 

What does it mean that your brand in Certified Plastic Neutral?

Through our partnership with Repurpose Global, for every bit of plastic we generate through our whole supply chain, we fund an equivalent amount of plastic to be removed from the environment and repurposed or recycled. To read more about this, check out our sustainability page.

Can I recycle my Keeko products?

Abso-planet-lutely! Our Take Back Recycling Program means you can send to us not only your Keeko empties and used products, but other brands’ as well and we will make sure they are properly recycled for you with Terracycle. This option is only available in Australia, but we’re stay tuned Americanos—we’re exploring options for the US. Learn more here.

Is your packaging sustainable?

One Good Brush, Copper Tongue Cleaner & Coconut Floss all come in sustainable packaging. We are exploring new ways to make the rest of our range as planet-friendly as possible.

What does Certified Plastic Neutral mean?

We are product to be the first certfiied plastic neutral oral care in Australia. This means that for every product we sell that contains plastic, we fund the removal of plastic waste from landfills and natural environments to be recycled and repurposed. You can read more about it here.

Reach Out

Wanna know what really floats our boat? It’s hearing from our awesome customers. If you had no luck finding the answer to your question or just wana' say hey, get in touch with us and we’ll get back to you asap.

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