Australia

We ship within 1 - 2 business days of your order being placed from our Australian warehouse. Tracking will be emailed to you when it has been shipped. Please see expected transit times below for how long your parcel will take to arrive

USA 

Orders are shipped from our US warehouse within 1 - 2 business days of being placed. Tracking will be emailed to you when it has been shipped. Please see expected transit times below for how long your parcel will take to arrive.

International

Due to the dramatic increase in international shipping costs we are no longer able to offer flat rate international shipping. Shipping costs are calculated at checkout based on your orders weight. 

Orders are shipped within 3-4 business days of being placed. In some instances this may take longer due to COVID delays. Tracking will be emailed to you when it has been shipped.

Orders to Saudi Arabia, Qatar, Oman or United Arab Emirate MUST supply a PO BOX address otherwise we will not be able to process your order.

Buyers  are responsible for the payment of any taxes & duties their order may incur.

Expected Transit Times

**We are seeing delays on delivery times. We have NO control over delays and ask that you are keep an eye on your tracking for updates**

These transit times are supplied to us by our carriers however we cannot guarantee that your order will arrive within these expected times. 

Returns & Refunds

Returns & refunds are only accepted if a product arrives damaged or faulty. We do not offer refunds for orders sent to incorrect addresses provided by the purchaser, or for change of mind.

To process a return you must contact us within 14 days of receiving your order to report the issue.

To submit a return request please email us with your order number to hello@keekooil.com.